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Q: |
How much does
your adult rental
service cost? |
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A: |
You can join for as
little as $19.95 per
month. We have 3 levels
of membership: Silver,
Gold & Platinum. At
Silver level, you pay
only $19.95 per month
for up to 3 DVDs at any
time. Under our Gold
plan you can rent up to
5 titles at any time for
only $29.95 per month.
The $44.95 Platinum plan
will allow you to rent
up 5 DVDs
simultaneously, plus
your selection of FREE
premium DVD each month
(no postage is charged
either). |
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Q: |
How much is
shipping? |
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A: |
FREE! We pay for all
shipping charges, to you
and back to us, always. |
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Q: |
How many DVDs
can I rent per month? |
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A: |
We don’t set a limit on
how many you can rent.
Based on your membership
level, you can have 3 or
5 DVDs out at any given
time, but you can
exchange them for new
movies as frequently as
you like. |
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Q: |
How long does it
take to get my movies? |
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A: |
As soon as you join and
place some movies into
your Wish List, things
start moving. The first
3 or 5 movies will
arrive to you via first
class mail in 2 to 5
days. |
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Q: |
How do you
determine which movies
get sent to me? |
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A: |
You determine what you
want to watch by
creating your own Wish
List. We only send you
your own selections. We
advise that you put a
minimum of 6 movies into
your Wish List. |
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Q: |
Do I need a
credit card to join? |
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A: |
Yes. In order to enjoy
the benefits of our
program, you need to
sign up as a member with
a valid credit card.
Sorry, checks are not
accepted. |
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Q: |
Can I easily
cancel once I've signed
up? |
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A: |
We are sorry to see you
go, however if you would
like to terminate your
DVD Rentals membership,
please contact customer
service at 866-833-3339
or email us at
rentals@effexmedia.com.
For your membership to
be cancelled, we require
the following: - Return
of all titles that you
currently have in your
possession prior to the
renewal date of your
membership. If we do not
receive all titles back
within that period your
account will
automatically be charged
for an additional month
- Clearing of your
Rentals Queue - Our
system is configured to
automatically send you
the next items that are
in stock from your
queue. You must clear
out your queue so that
we do not ship you new
titles for your
enjoyment. -
Cancellation of your
account via email - You
must either click on the
Cancel my Membership
button in the My Account
area or send an email to
rentals@effexmedia.com .
Please include your
email address within the
body of your message.
Our office hours are
Monday through Friday
from 7 a.m. though 7
p.m. Eastern. We are not
able to cancel
memberships outside of
our hours of operation.
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Q: |
What is the Wish
List? |
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A: |
As soon as you start
your membership, you can
begin selecting movies
to watch. Just click on
any title's Rent button
and that movie will be
added to your Wish List.
Add as many movies as
you want and the first 3
or 5 available movies
(depending on your
membership level) on
your Wish List will be
automatically shipped to
you. Keep them as long
as you want - there are
no due dates or late
fees! When you return a
movie, the next
available one on your
Wish List will be
automatically sent. The
process continues as
long you keep adding,
watching and returning
movies. |
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Q: |
Do I have to
send back all DVDs at
once? |
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A: |
No. We prefer that you
send them back one a
time. After you’ve
finished viewing a DVD,
simply put it back in
its bar coded paper
sleeve (please make sure
the DVD matches the
sleeve), place it back
in its protective foam
poach, then into its
prepaid return mailing
envelope. Then, drop it
in the mail and as soon
as we receive it, we'll
send the next title on
your list. |
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Q: |
How can there be
no due dates or late
fees? |
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A: |
Your monthly membership
fee provides you with
the flexibility to keep
up to 3 or 5 titles out
for as long as you want.
We leave the decision
when to return a movie
in your hands, so
there’s no pressure to
hurry up and return it.
After you’ve finished
with a title, return it
to us and we'll send the
next one from your list.
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Q: |
What if a disc
is damaged when I
receive it? |
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A: |
Discs are rarely
damaged, but if you do
experience this problem,
simply report to us.
Then, return the movie
to us, and we'll either
replace it with the same
movie or send the next
movie from your list. |
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Q: |
How do I return
my movies? |
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A: |
After you’ve finished
viewing a DVD, simply
put it back in its bar
coded paper sleeve
(please make sure the
DVD matches the sleeve),
place it back in its
protective foam poach,
then into its prepaid
return mailing envelope.
Then, drop it in the
mail and as soon as we
receive it, we'll send
the next title on your
list. |
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Q: |
I don't
understand how the DVDs
arrive at my house. Can
you tell me more about
how they're packaged? |
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A: |
Each DVD is sent its own
individual mailing
envelope, which includes
a prepaid return
envelope. When you have
finished with the DVD,
just send it back in the
prepaid return envelope.
The return envelopes are
self-addressed, and the
postage is prepaid, so
it doesn't cost you
anything. All mailing is
done through the U.S.
Postal Service, so it's
quick and convenient. |
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Q: |
Do you ship
internationally?
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A: |
No. To ensure rapid
delivery of products,
our service is only
available in the United
States. |
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Q: |
Do you ship to
Hawaii, Alaska, and
other U.S. Territories?
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A: |
Yes, including Puerto
Rico. However, we do not
ship to military postal
addresses. |
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Q: |
What will show
up on my credit card
statement? |
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A: |
To ensure your privacy,
your credit card
statement will be billed
by “Effex Media, LLC.”
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Q: |
How long have
you been in business? |
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A: |
We have been delivering
adult products through
the Internet since 1999.
During that period we
have delivered hundreds
of thousands of packages
to tens of thousands of
satisfied customers.
This program has been
created in response to
our customers’ requests
for an adult product
rental system, so we
hope that you enjoy our
offering. |
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Q: |
What sort of
mailing envelope do you
use? Will anyone know
that I'm renting adult
titles? |
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A: |
We understand the need
for privacy. All
selections are sent in a
plain white envelope.
The return address on
the left-hand corner
shows the company as
"Effex Media”. There is
no indication of the
contents of the package. |
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Q: |
Where do you
ship from?
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A: |
All product is shipped
our distribution
facility in Central New
Jersey. |
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Q: |
Are all dvd's
that you offer rentable? |
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A: |
You can rent any DVD
that has the "RENT"
button shown in the
details section of our
store site. To search
exclusively for DVDs to
rent, click on the
Rentals section. There
are literally thousands
of titles to choose
from. |
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Q: |
How much are the
Gold and Platinum levels
per month? |
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A: |
Our membership plans are
as follows: Silver - up
to 3 titles out at any
time for $19.95/month;
Gold - up to 5 titles
out at any time for
$29.95/month; Platinum -
- up to 5 titles out at
any time for
$44.95/month, plus your
choice of 1 FREE title
every month (no
additional shipping).
Platinum members pick
their selection from a
group of top titles.
Your selection is a new
title that is shipped
separately in its
original packaging.
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Q: |
About the
Platinum plan, when you
say "your selection of
FREE premium DVD each
month", is that mean I
can select any DVD in
the rental DVD list? |
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A: |
You can select from a
group that our internal
film critics have
chosen. There are many
great titles to choose
from and we rotate them
regularly to keep the
content fresh. |
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Q: |
I need to know
when you ship the dvds
is there any thing on
the on the package like
the your name effexmedia
or something that is
traceable back to you. I
really need to make sure
that it is real
discreet. |
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A: |
We understand the desire
for discretion, which is
why products are mailed
in plain white
envelopes. All envelopes
are marked with our
company name and address
for postal requirements.
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Q: |
Do you rent
adult VHS CASSETTES...if
not...who does? |
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A: |
We don't rent VHS TAPES.
Currently, we do not
know anyone who does.
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Q: |
If, when the
mailman delivers my DVDs
and I am not home, will
they bring it back to
the post office and
require me to come down
to sign for it? |
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A: |
We ship all of our DVDs
via USPS First Class
mail, so a signature is
not required. |
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Q: |
What does it
mean by "Short Wait",
does it mean you won't
have it anymore for the
future or it's
temporary? |
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A: |
"Short Wait " means that
all the available stock
for that title has been
rented. This is
temporary. We'll ship it
to you when we get new
inventory or when we an
copy of the rental is
returned. |
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Q: |
Why are certain
states and zip codes
restricted? |
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A: |
We cannot ship to
certain locations due to
the local legislation
law. We cannot ship to
the following states:
Kentucky, Oklahoma,
Tennessee and Utah. We
cannot ship to zipcodes
that begins with any of
the following three
digits:
103,223,282,323,325,366,452,557,558,591,681,685.
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